Terms of Service

1. Agreement to Terms

By accessing, browsing, or using any services provided by AI ChatterVox Consulting ("Company," "we," "our," or "us") through our website at https://aichattervox.com, our client portal, or any related platforms (collectively, the "Services"), you ("Client," "you," or "your") acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must immediately discontinue use of the Services.

You represent and warrant that: (a) you are at least eighteen (18) years of age or the age of legal majority in your jurisdiction; (b) you have the legal capacity and authority to enter into a binding agreement; and (c) if you are accepting these Terms on behalf of a business entity, you have the authority to bind that entity to these Terms, and all references to "you" shall refer to that entity.

2. Service Description

AI ChatterVox Consulting provides a managed AI voice agent service designed for businesses. Our AI-powered voice agents answer inbound telephone calls on your behalf, book appointments, qualify leads, capture caller information, and perform other conversational tasks as configured during onboarding. The Services include but are not limited to:

• AI voice agent design, configuration, and deployment tailored to your business
• Inbound call answering, appointment scheduling, and lead qualification
• Call recording and transcript generation
• Integration with your existing CRM, calendar, and business tools
• Ongoing management, optimization, and performance reporting

You acknowledge and agree that the Services are delivered by artificial intelligence technology, not human operators. While we strive to configure agents that are accurate and helpful, AI-generated responses may occasionally contain errors or fail to fully address a caller's inquiry. AI ChatterVox Consulting operates as a managed service provider: we handle the technical configuration, deployment, monitoring, and optimization of your voice agent on your behalf.

3. Account Registration

To access the Services, you must create an account through our client portal. You agree to: (a) provide accurate, current, and complete information during the registration process; (b) maintain and promptly update your account information to keep it accurate, current, and complete; and (c) maintain the security and confidentiality of your login credentials.

You are solely responsible for all activity that occurs under your account. You must immediately notify us at admin@aichattervox.com if you become aware of any unauthorized access to or use of your account. Each business entity is limited to one active account unless otherwise agreed in writing by AI ChatterVox Consulting. We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. Subscriptions and Payments

The Services are offered on a monthly subscription basis. The following terms govern all payments:

• Subscription Plans: We offer the following plans: Starter ($249 USD/month), Growth ($499 USD/month), and Scale ($897 USD/month). Each plan includes a specified number of call minutes per month as described on our pricing page.
• Setup Fee: A one-time setup fee of $500 USD applies to all new accounts. This fee covers initial agent configuration, voice design, integration setup, and onboarding. The setup fee is waived for Clients who commit to a twelve (12) month subscription term.
• Billing: Subscription fees are billed monthly in advance on the anniversary of your subscription start date. All payments are processed securely through Stripe, Inc. You authorize us to charge the payment method on file for all applicable fees.
• Overage Charges: Usage exceeding your plan's included minutes will be billed at the applicable per-minute overage rate: $0.55/minute (Starter), $0.50/minute (Growth), or $0.45/minute (Scale). Overage charges are invoiced at the end of each billing cycle.
• Price Changes: We reserve the right to modify subscription pricing. Any price changes will take effect no sooner than thirty (30) days after we provide written notice to you via email. Continued use of the Services after a price change takes effect constitutes your acceptance of the new pricing.
• Taxes: All fees are exclusive of applicable taxes. You are responsible for all sales taxes, value-added taxes, goods and services taxes, harmonized sales taxes, or similar charges imposed by any taxing authority with respect to the Services.

5. Cancellation and Refunds

• Unless you have agreed to a fixed-term commitment, all subscriptions are provided on a month-to-month basis and may be cancelled at any time.
• You may cancel your subscription through the client portal or by contacting us at admin@aichattervox.com. Cancellations take effect at the end of the current billing period. You will retain access to the Services until that date.
• Monthly subscription fees already paid for the current billing period are non-refundable. No prorated refunds will be issued for partial months of service.
• The one-time setup fee is non-refundable once onboarding has commenced, regardless of whether the Client proceeds with the subscription.
• Following termination or cancellation, you will have a period of thirty (30) days to request export of your data (including call recordings and transcripts). After this period, we reserve the right to permanently delete all Client data from our systems, except where retention is required by law.

6. Client Responsibilities

As a Client of AI ChatterVox Consulting, you acknowledge and agree to the following responsibilities, which are material obligations under these Terms:

• Accurate Business Information: You shall provide accurate, complete, and current business information for the purpose of agent training and configuration. This includes business hours, service offerings, pricing, scheduling availability, frequently asked questions, and any other information necessary for the AI agent to perform effectively. You are solely responsible for ensuring this information remains up to date.
• Legal Compliance: You shall comply with all applicable federal, provincial, state, and local laws, regulations, and industry standards applicable to your use of the Services, including but not limited to telecommunications regulations, consumer protection laws, and privacy legislation in the United States and Canada.
• Caller Consent: You are solely responsible for ensuring that any consent requirements for call recording and AI interaction are met in the jurisdictions where your callers are located. This may include one-party or two-party consent requirements depending on applicable law. You agree to implement any additional disclosures or consent mechanisms required by your jurisdiction.
• AI Transparency: You shall not instruct, configure, or attempt to cause the AI voice agent to conceal or deny its nature as an artificial intelligence system. The AI agent is designed to identify itself as an AI assistant, and you agree not to interfere with this disclosure.
• Prohibited Uses: You shall not use the Services for any illegal purpose, including but not limited to: harassment, threats, or intimidation of callers; unsolicited robocalling or automated spam calls; fraudulent or deceptive practices; any activity that violates the Telephone Consumer Protection Act (TCPA), Canada's Anti-Spam Legislation (CASL), or equivalent regulations.
• Account Security: You shall promptly report any unauthorized access to your account, suspected security breach, or misuse of your credentials to admin@aichattervox.com.
• Healthcare Providers: If you are a healthcare provider, covered entity, or business associate as defined under the Health Insurance Portability and Accountability Act of 1996 ("HIPAA"), you must execute a Business Associate Agreement ("BAA") with AI ChatterVox Consulting prior to processing any calls that may involve protected health information ("PHI"). You shall not use the Services to process PHI without a fully executed BAA in place.

7. AI Disclosure and Call Recording

You acknowledge and agree to the following disclosures that are integral to the operation of the Services:

• AI Identification: The AI voice agent will identify itself as an AI-powered assistant at the beginning of each call or at the first reasonable opportunity during the conversation. You agree that this disclosure shall not be disabled, circumvented, or obscured.
• Call Recording Notice: All calls handled by the AI voice agent are recorded and transcribed. Callers will be informed that the call is being recorded. You agree that these recording announcements shall remain active and shall not be disabled.
• Client Consent: By subscribing to the Services, you consent to the recording and transcription of all calls handled by your AI voice agent. You further consent to the storage and processing of these recordings and transcripts as described in our Privacy Policy.
• AI Limitations: You acknowledge that AI technology is inherently imperfect. The AI voice agent may occasionally misunderstand callers, provide imprecise responses, fail to capture information accurately, or be unable to handle certain requests. AI ChatterVox Consulting shall not be liable for any loss or damage arising from such AI limitations.

8. Data Processing

For the purposes of applicable data protection legislation, you (the Client) are the data controller with respect to any personal data collected through the Services from your callers, and AI ChatterVox Consulting acts as the data processor processing such data on your behalf and in accordance with your instructions.

AI ChatterVox Consulting shall process personal data solely for the purpose of delivering the Services and as otherwise instructed by you. We shall implement appropriate technical and organizational measures to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

No Model Training: Client data, including call recordings, transcripts, and caller information, is not used to train, improve, or develop any AI models or algorithms. Your data is used exclusively for the purpose of delivering the Services to you.

9. HIPAA and Healthcare Compliance

If you are a covered entity or business associate under HIPAA, the following additional terms apply:

• Business Associate Agreement: A BAA must be executed between you and AI ChatterVox Consulting prior to the commencement of any Services that may involve the processing, transmission, or storage of PHI. The Services shall not be used to handle PHI until a BAA is fully executed by both parties.
• PHI Protections: Where a BAA is in effect,AI ChatterVox Consulting shall implement safeguards consistent with the HIPAA Security Rule to protect the confidentiality, integrity, and availability of any PHI processed through the Services, including encryption in transit and at rest, access controls, and audit logging.
• Breach Notification: In the event of a breach of unsecured PHI, AI ChatterVox Consulting shall notify you without unreasonable delay and in no event later than the timeframe required under applicable law, providing sufficient information for you to fulfill your breach notification obligations.
• Zero Retention Mode: For healthcare Clients operating under a BAA, AI ChatterVox Consulting offers a Zero Retention Mode in which call recordings and transcripts containing PHI are delivered to you and subsequently purged from our systems within the timeframe specified in the BAA. Details of Zero Retention Mode are set forth in the applicable BAA.

10. Intellectual Property

Company Property: AI ChatterVox Consulting retains all right, title, and interest in and to the Services, including all software, algorithms, AI models, platform technology, user interfaces, workflows, documentation, and all associated intellectual property rights. Nothing in these Terms grants you any ownership interest in the foregoing.

Custom Configurations: Custom voice agent configurations, scripts, prompts, and workflows developed by AI ChatterVox Consulting specifically for your business are licensed to you on a non-exclusive, non-transferable, non-sublicensable basis for the duration of your active subscription. Upon termination of your subscription, this license terminates immediately.

Client Data: You retain all ownership rights in your business data, caller data, call recordings, and transcripts generated through the Services. AI ChatterVox Consulting claims no ownership interest in Client data.

11. Confidentiality

Each party ("Receiving Party") agrees to hold in confidence all non-public information disclosed by the other party ("Disclosing Party") that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and circumstances of disclosure ("Confidential Information").

Without limiting the foregoing, all call recordings, transcripts, caller data, agent configurations, business processes, and pricing terms shall be deemed Confidential Information. The Receiving Party shall: (a) use Confidential Information solely for the purposes of performing its obligations or exercising its rights under these Terms; (b) protect Confidential Information using at least the same degree of care it uses to protect its own confidential information, but in no event less than a reasonable standard of care; and (c) not disclose Confidential Information to any third party except as required by law or with the prior written consent of the Disclosing Party.

Confidential Information does not include information that: (i) is or becomes publicly available through no fault of the Receiving Party; (ii) was rightfully in the Receiving Party's possession prior to disclosure; (iii) is independently developed without use of the Confidential Information; or (iv) is rightfully received from a third party without restriction on disclosure.

12. Limitation of Liability

Liability Cap: To the maximum extent permitted by applicable law, the total aggregate liability of AI ChatterVox Consulting arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence), strict liability, or any other legal theory, shall not exceed the total fees actually paid by you to AI ChatterVox Consulting during the twelve (12) month period immediately preceding the event giving rise to the claim.

Exclusion of Damages: In no event shallAI ChatterVox Consulting be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to damages for loss of profits, revenue, goodwill, data, business opportunities, or anticipated savings, regardless of whether such damages were foreseeable and whether or not AI ChatterVox Consulting was advised of the possibility of such damages.

Specific Exclusions: Without limiting the foregoing, AI ChatterVox Consulting shall not be liable for: (a) errors, inaccuracies, or omissions in AI-generated responses; (b) any caller's reliance on information provided by the AI voice agent; (c) failures, outages, or interruptions caused by third-party service providers, including telephony carriers and AI infrastructure providers; (d) missed, dropped, or improperly routed calls; or (e) any damages arising from your failure to comply with your obligations under these Terms.

13. AI Disclaimers

You expressly acknowledge and agree that:

• AI technology is not infallible. The AI voice agent may produce responses that are inaccurate, incomplete, or contextually inappropriate. AI ChatterVox Consulting makes no representation or warranty regarding the accuracy or reliability of AI-generated content.
• The AI voice agent does not provide and shall not be construed as providing professional, medical, legal, financial, or other specialized advice. The Services are not a substitute for qualified professional judgment.
• AI ChatterVox Consulting does not guarantee any specific business outcomes, including but not limited to increased appointment bookings, lead conversion rates, revenue growth, or customer satisfaction improvements, as a result of using the Services.
• AI technology has inherent limitations, including but not limited to difficulty processing certain accents, dialects, or speech patterns; inability to understand nuanced or ambiguous requests; potential for latency or delayed responses; and dependency on the quality of underlying AI models and telephony infrastructure.

14. Indemnification

Client Indemnification: You agree to indemnify, defend, and hold harmless AI ChatterVox Consulting, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) your misuse of the Services or violation of these Terms; (b) your failure to obtain required consents for call recording or AI interaction in applicable jurisdictions; (c) any claims brought by callers or third parties arising from your use of the Services; (d) your violation of any applicable law, regulation, or third-party right; or (e) any content or information you provide for agent configuration that is inaccurate, misleading, or unlawful.

Company Indemnification: AI ChatterVox Consulting agrees to indemnify, defend, and hold harmless the Client from and against any claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) any claim that the Services infringe upon the intellectual property rights of a third party; or (b) a data breach resulting directly from AI ChatterVox Consulting's negligence or willful misconduct in handling Client data.

15. Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, AI CHATTERVOX CONSULTING DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.AI CHATTERVOX CONSULTING DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT DEFECTS WILL BE CORRECTED. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROMAI CHATTERVOX CONSULTING SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

16. Service Availability

AI ChatterVox Consulting shall use commercially reasonable efforts to maintain the availability of the Services. However, you acknowledge that the Services depend on third-party infrastructure, including telephony carriers, cloud hosting providers, and AI service providers (including ElevenLabs), and that interruptions or degradation of service may occur due to factors beyond our reasonable control.

We may perform scheduled maintenance on the Services from time to time, during which the Services may be temporarily unavailable. We will endeavor to provide reasonable advance notice of scheduled maintenance windows when practicable.

Unless a separate Service Level Agreement ("SLA") has been executed between you and AI ChatterVox Consulting, no specific uptime guarantee or availability commitment is made. If you require a guaranteed SLA, please contact us to discuss enterprise arrangements.

17. Acceptable Use Policy

You agree not to use the Services for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms. Without limitation, you shall not:

• Use the Services to engage in any illegal activity or to further any criminal enterprise
• Use the Services for harassment, abuse, threats, stalking, or intimidation of any person
• Use the Services for unsolicited robocalling, automated dialing, telemarketing spam, or any activity that violates the TCPA, CASL, or equivalent regulations
• Attempt to circumvent, disable, or interfere with any security features of the Services or the systems and networks used to deliver the Services
• Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of any component of the Services
• Resell, sublicense, or redistribute the Services or any component thereof to any third party without the prior written consent of AI ChatterVox Consulting
• Use the Services in a manner that could damage, disable, overburden, or impair the Services or interfere with any other party's use of the Services

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without notice or refund.

18. Termination

Termination for Convenience: Either party may terminate these Terms for any reason by providing the other party with at least thirty (30) days' prior written notice. Upon such termination, the Services will cease at the end of the then-current billing period following the notice period.

Termination for Cause: AI ChatterVox Consulting may terminate or suspend your access to the Services immediately and without prior notice if: (a) you commit a material breach of these Terms and fail to cure such breach within fifteen (15) days of receiving written notice thereof; (b) you fail to pay any fees when due and such failure continues for more than ten (10) days after written notice; (c) you use the Services for illegal purposes; or (d) continued provision of the Services to you would violate applicable law.

Effect of Termination: Upon termination: (a) your right to access and use the Services terminates immediately (or at the end of the notice period for terminations for convenience); (b) you shall have thirty (30) days following the effective date of termination to request export of your data; (c) after the thirty (30) day export period, AI ChatterVox Consulting may permanently delete all Client data from its systems, except as required by law; and (d) all outstanding fees and charges become immediately due and payable.

Surviving Provisions: The following sections shall survive termination of these Terms: Confidentiality, Limitation of Liability, AI Disclaimers, Indemnification, Disclaimer of Warranties, Dispute Resolution, and any other provisions that by their nature are intended to survive.

19. Dispute Resolution

Governing Law: These Terms and any disputes arising out of or in connection with these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Jurisdiction: The parties irrevocably submit to the exclusive jurisdiction of the courts of the Province of Ontario, sitting in the City of Toronto, for the resolution of any dispute, claim, or proceeding arising out of or in connection with these Terms. Each party waives any objection to venue in such courts and agrees not to assert that such forum is inconvenient.

Informal Resolution: Before initiating any formal legal proceedings, the parties agree to first attempt to resolve any dispute in good faith through informal negotiation for a period of not less than thirty (30) days following written notice of the dispute.

20. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events, circumstances, or causes beyond the reasonable control of the affected party, including but not limited to: acts of God, natural disasters, fire, flood, earthquake, epidemic, or pandemic; war, terrorism, civil unrest, or government sanctions; power outages, telecommunications failures, or internet service disruptions; failures of third-party service providers; cyberattacks or security incidents; or changes in applicable law or regulation. The affected party shall use commercially reasonable efforts to mitigate the impact of the force majeure event and shall promptly notify the other party of the nature and expected duration of the event.

21. SMS and Text Message Consent

By providing your phone number and booking a discovery call or signing up for our services, you consent to receive SMS text messages from AI ChatterVox Consulting at the phone number you provided. These messages may include:

• Booking confirmations and appointment details
• Appointment reminders
• Service-related notifications

Message frequency varies. Message and data rates may apply. You may opt out of receiving text messages at any time by replying STOP to any message. After opting out, you will receive a single confirmation message. For help, reply HELP or contact us at admin@aichattervox.com.

We do not sell, rent, or share your phone number with third parties for marketing purposes. Your phone number is used solely for the purposes described above and in our Privacy Policy.

22. Changes to Terms

AI ChatterVox Consulting reserves the right to modify, amend, or update these Terms at any time. Any changes will be effective no sooner than thirty (30) days after posting the revised Terms on our website with an updated "Last updated" date.

For material changes that substantively affect your rights or obligations, we will provide notice via email to the address associated with your account at least thirty (30) days before the changes take effect. Material changes include, but are not limited to, changes to pricing, liability limitations, data processing practices, or dispute resolution procedures.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you must discontinue use of the Services and cancel your subscription before the changes take effect.

22. Severability and Miscellaneous

Severability: If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver: The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms shall be effective only if in writing and signed by the waiving party.

Entire Agreement: These Terms, together with our Privacy Policy, any applicable BAA, and any other agreements expressly incorporated by reference, constitute the entire agreement between you and AI ChatterVox Consulting with respect to the subject matter hereof and supersede all prior or contemporaneous communications, proposals, and agreements, whether oral or written.

Assignment: You may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of AI ChatterVox Consulting. AI ChatterVox Consulting may assign these Terms without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Any attempted assignment in violation of this section shall be null and void.

Notices: All notices required or permitted under these Terms shall be in writing and shall be deemed given when: (a) delivered personally; (b) sent by email with confirmation of receipt; or (c) sent by recognized overnight courier. Notices to AI ChatterVox Consulting shall be sent to admin@aichattervox.com. Notices to you shall be sent to the email address associated with your account.

23. Contact

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us at:

AI ChatterVox Consulting
Email: admin@aichattervox.com
Website: https://aichattervox.com